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Family Takes Legal Action After Illness On Holiday
Published date:
10 Dec 2009
A mother from Stirling who was forced to cut her holiday short after her autistic daughter fell ill is taking legal action over the conditions at her hotel in Majorca.
June Spark has criticised hygiene standards at the Hotel Piscis in Puerto Alcudia which were so bad that she left the two-week holiday a week earlier than scheduled.
Miss Spark and her daughters, Brione and Morgan, were taken seriously ill with gastroenteritis while at the hotel, and Brione had to go to hospital when they returned to the UK.
Miss Spark has now instructed travel law specialists at Irwin Mitchell to investigate a compensation claim against Lowcostholidays.com, the company that provided the holiday.
The family allege a catalogue of problems at the hotel, including raw or cold food in the restaurant, flies in the eating area, dirty water in the swimming pool and smells of sewage throughout the resort.
Jenny Fewins is representing the family and said Miss Spark was not the only person to report problems at the hotel.
She said: “It seems that Miss Spark and her family were not the only people who were adversely affected by the terrible conditions at the resort and she has told me that a number of people were ill at the same time as them.
“Having been advised that the hotel would be suitable for her and her children it is understandable that she was furious to discover it was anything but. Her daughter fell ill after just two days there and all three of them are still suffering from symptoms now.
“Sadly this is a typical example of the kinds of problems we see at so many hotels and resorts as a result of poor standards of health and hygiene conditions.”
Miss Spark added: “We booked with Lowcostholidays.com and didn’t expect 5* luxury but I did expect a clean and safe environment for me and my children. This was the worst holiday I’ve ever been on and many other people at the resort were saying the same thing.
“My daughter fell ill very quickly while there – and we eventually all suffered from stomach cramps, diarrhoea, high temperatures and vomiting.
“There was no tour rep on site to complain to and the staff were either unfriendly or downright rude. I never thought I’d find myself paying out of my own pocket to return from a holiday a week early, but it was so bad I felt I had no choice for the sake of my children’s health.”
Jenny Fewins added: “We hope that Lowcostholidays.com will work with us to provide fair and prompt compensation of our clients, otherwise formal legal proceedings are inevitable. We hope that this can be avoided.”
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Graham and Deborah