The group is a recognised force in handling both mass class actions and individual claims against operators and suppliers in more than 80 jurisdictions across the world.
Chambers and Partners Directory (2007)
Santa Susannah Hotel, Costa Brava
Irwin Mitchell were successful in recovering compensation for a group of clients who travelled with Cosmos to the Santa Susannah Hotel in July and August 2001, after they suffered serious gastric illnesses due to a breakdown in food hygiene procedures at the hotel.
The guests’ quality complaints included poor hygiene standards within the hotel, relating to the restaurant, general cleanliness, and the attitudes of staff members. Hygiene standards for the buffet were cited as a serious concern as many guests reported that food appeared to be undercooked, and the buffet food in particular was left out for long periods of time and was not covered. Guests also stated that they were told there was a microwave available if they need to re-heat the food. They also saw insects on and around the food.
Some holidaymakers had still not recovered months later and stool samples for some clients tested positive for Salmonella. Some guests continued to experience occasional problems with constipation and bloating which have affected their daily lives.
Cosmos admitted that they were liable for the claims and settlement negotiations resulted in Irwin Mitchell recovering substantial compensation for their clients. The tour operator also agreed to cover their legal costs.
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We were both delighted with the outcome of our case. We were kept informed at every stage and when we had any queries there was always somebody there to answer these quickly. In the end, Irwin Mitchell managed to secure compensation of £11,500 for myself after the illness I suffered and £1,500 for my son whose holiday was ruined by the illness I suffered. We were very happy.
Mrs B, Leicester