Holiday company Sun 4 U ceased trading on 12 August at 9pm.  The UK’s air industry regulator, the Civil Aviation Authority (CAA), has provided advice for passengers.   Sun 4 U acted in a number of different capacities, so advice depends on the actual booking.  You need to check who your contract is with by checking the invoice you received when you booked. 

Customers who are currently abroad:

·         If you are currently abroad on a Sun 4 U package holiday which includes the flight under ATOL 9251 (which should be shown on your invoice):

o        You should be able to complete your holiday and fly home.  You should check in for your flight home as normal.

o        If the hotel requires you to pay again for the accommodation then you can claim this back using the claim form on the CAA website - see caa.co.uk

·         Sun 4 U also acted as agent for other tour operators and airlines:

o        These holidays should not be affected – if in doubt, check with your tour operator.

·         Sun 4 U also sold accommodation only:

o        This is not protected by the ATOL scheme.

o        If you are unable to stay in your accommodation or have to pay again, you should contact your credit card issuer, your Visa bank card issuer or your  travel insurer to see if you can get a refund. 

Customers just arriving in resort – Thursday 12 August onwards:

·         Some flights have departed carrying people who bought a Sun 4 U package holiday which includes the flight. 

 ·         When they arrive they may find the transfers and accommodation they booked is no longer available. 

·         The CAA is advising them to make their own arrangements if they are able to and send a claim form to the CAA when they return home – remember to ask for and keep receipts. 

·         The accommodation supplier may be willing to accept a CAA guarantee for their accommodation.  The accommodation supplier should contact the CAA for advice.   

Customers with forward bookings:

·         Sun 4 U acted in a number of different capacities, so you need to check who your contract is with by checking the invoice you received when you booked.

·         If you who contracted directly with Sun 4 U Limited for an package holiday which includes the flight under ATOL 9251 (which should be shown on your invoice) you are advised not to travel but instead should make a claim for a refund – check the CAA website for details on how to claim – caa.co.uk.  If you decide to travel, you do so at your own risk. 

·         If you have an invoice showing the supplier as another company, it is likely that Sun 4 U acted as an ABTA travel agent.  You should contact the supplier about the status of their booking.  If you are unable to travel or need advice, you should contact ABTA.

·         If you booked just accommodation with Sun 4 U, these arrangements are not covered by ATOL and may not be covered by ABTA.  If an accommodation supplier is identified, you should contact the supplier to establish the status of their booking.  If you are unable to use the booked accommodation, you should speak to you credit card issuer, Visa bank card issuer or travel insurer about whether you can obtain a refund.