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Cruise Complaints

A holiday on board a cruise ship is a luxury many people dream about. When that dream becomes a reality many people return from their trip with memories to treasure.

Unfortunately, like any other holiday, problems can happen on a cruise ship and holidaymakers may leave the ship with a variety of complaints. Accidents and illnesses that occur on board a cruise ship can make the experience memorable for all the wrong reasons. Many people from the UK go on cruise holidays every year and unfortunately a large number of holidaymakers experience an illness or injury. 

Holiday Claims, a service provided by Irwin Mitchell can provide you with expert advice on any form of cruise ship accident or illness complaint and support your claim for compensation. If your experience on a cruise has not met with your expectations, contact out specialist team today and see if we can take on your claim on a no win no fee basis.

We have unrivalled experience in dealing with cruise complaints and have successfully fought many previous claims in this area. We ensure you receive the highest standard of service by assigning one of our specialist solicitors to deal with your cruise complaints.  You can trust us to look after your case professionally and efficiently.

Different Types of Cruise Complaint

We can advise you on a wide variety of different complaints. The circumstances of cruise complaints vary widely, with no two situations being the same. Our specialists have years of experience in dealing with the most common holiday complaints:


One of the most common cruise complaints we deal with are illnesses that occur on board. If you or someone you know has fallen ill as a result of food or drink consumed on board the cruise, you may be eligible to make a claim against the cruise liner or tour operator. Some of the most common cruise complaints relate to an outbreak of food poisoning, contagious illnesses and viruses that occur onboard. We have a large amount of experience in dealing with both individual and group claims in situations where many people are affected.

If you have suffered an illness as a result of poor hygiene standards on board a cruise ship, our experts may also be able to help you make a claim against the cruise line operator, tour operator or other third party whose negligence has caused your illness.


Accidents on board cruise ships are unfortunately all too uncommon. Our specialist solicitors have expertise in this area, having represented many cases where accidents have happened on board cruise ships. If you have tripped, slipped or fallen during your stay on a cruise liner and it was not your fault, you may be able to make a claim for your holiday complaint. Accidents that happen whilst getting on or off the cruise liner may be as a result of substandard equipment or machinery.  These types of accident can cause upset and can spoil holidays for many people. If you have sustained an injury as a result of substandard facilities there may be a  breach of health and safety legislation and you may be entitled to make a claim.

A bad experience on board a cruise ship can cause huge amounts of distress and may have further financial implications. Here, we can help by giving you an initial free consultation for all your cruise complaints. Contact us today and see if we can support your claim on a no win no fee basis.  There may be a time limit on when you can make your claim, so get in touch with us immediately for a initial free consultation.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop