WHAT THE EXPERTS SAY

"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Chalet Sonnenalp, Kaprun

Irwin Mitchell is currently acting for holidaymakers who suffered gastric illness following their stay at the Chalet Sonnenalp, Kaprun, Austria in January 2010.

There have been complaints from guests which suggest that there may have been a breakdown in health and hygiene standards, including that food was frequently served cold and was also served uncovered. The establishment was said to be in a state of disrepair, and there was not enough heating provided to guests for the duration of their stay.

The chalet staff were alleged to have passed the illness of as ‘winter fever’. Our clients say that they sought assistance from their tour rep but inadequate assistance was offered to them.

If you have been affected by gastric illness following a stay at the Chalet Sonnenalp, you may be able to claim compensation for your ruined holiday and also the pain and suffering caused by the illness.

For more advice on making a holiday illness claim, contact Irwin Mitchell on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop 

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