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Legal 500 (2016)

Holiday Sickness In Bulgaria

 Laguna Park Hotel, Bulgaria

Holidaymakers who stayed at the Laguna Park Hotel, Sunny Beach in Bulgaria in September 2011 contacted Irwin Mitchell to bring a claim against TUI UK Limited when they fell ill with gastric illness.

The holidaymakers were looking forward to their holiday to the Laguna Park Hotel. However, the holiday did not go as planned when three members of the group fell ill with symptoms of diarrhoea and stomach cramps a few days into the holiday.  The holidaymakers report how the remainder of their holiday was ruined as a result of the symptoms suffered.

Three members of the group who fell ill on holiday were still suffering from illness upon return home suffering with symptoms of diarrhoea and stomach cramps.

Despite a number of positive reports the family had concerns in relation to the food served at the hotel. The family reported that some food was served undercooked and some food was served not hot enough. They also had concerns that some of the cold dishes were not refrigerated properly.

TUI UK Limited admitted liability and have recently settled the claims for a four figure sum.

For more advice on making a holiday illness claim, contact-us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop