WHAT THE EXPERTS SAY

"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Chateau Lake Louise Hotel, Banff National Park

Irwin Mitchell has recently received alarming reports that about 36 people, including both guests and staff, of the Chateau Lake Louise Hotel have fallen ill with symptoms of a gastric nature. A report dated 6th May 2011 suggests that the cause of the illness may be a Norovirus but this is yet to be confirmed.

It is reported that staff members and approximately 20 hotel guests have fallen ill with severe symptoms of vomiting, diarrhoea and nausea. Although it is believed that the illness may be viral in nature, Alberta Health Services have been called in to investigate the cause of the outbreak. It is reported that guests were quarantined to their rooms for 24 hours and that the staff were asked to leave the hotel until their illnesses had resolved.

The hotel is reportedly undergoing a deep clean in an attempt to eliminate any present virus. It is also reported that guests were offered medical attention, food and fluids. Illnesses of a viral nature can be very severe and are often spread by a lack of hygiene.

Irwin Mitchell, who specialise in dealing with cases of such nature, would like to hear from you if you have suffered from gastric illness after staying at this hotel.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop 

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