WHAT THE EXPERTS SAY
"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."
Chambers and Partners (2014)
Arcadia Cruise 2015
Irwin Mitchell has been instructed to act on behalf of clients who became ill with respiratory and gastric illness following their stay on board the P&O Arcadia in 2015.
Despite some positive reviews, we have received negative reports regarding hygiene standards and passengers falling ill on the vessel. Guests have told us that coughing could be heard throughout the evening entertainment performances and that the on-ship doctors’ clinic was visited by a number of holidaymakers with such symptoms.
Passengers have said that some of the Arcadia’s toilets were not well maintained and one guest had to ask for toilet roll and hand soap several times during their cruise. Reports have said that there were not enough utensils for the dishes available at the buffet so these were mixed between different foods. Complaints have also mentioned cabins having stained furniture and dirty toilets upon arrival.
Other holidaymakers described the ship’s cabins as filthy and dusty, with carpets, curtains and pillow stained and smelly mildew being found on bathroom tiles. In addition, there has been speculation that the swimming pools on board the ship were closed due to the wrong paint being used which was coming off onto swimmers.
We are concerned to learn cases of illness and indications that suggest that there may be overall hygiene issues on the Arcadia. We have vast experience investigating holiday illness claims and will be looking into the cause of illness on behalf of those passengers who have contacted us. Irwin Mitchell already acts for 14 passengers who travelled on the cruise ship in 2012 whose claims are on-going.
If you have also travelled on the P&O Arcadia and subsequently suffered symptoms of illness, we would like to hear from you. For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.
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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."
Chris and Michael, Worksop