WHAT THE EXPERTS SAY
"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."
Chambers and Partners (2014)
Carnival UK Queen Mary 2
When Daniel Rogerson, 25, suffered illness on board the luxury cruise line the Queen Mary 2, he was so unwell that he was quarantined in his cabin and missed a crucial deadline at university on his return home.
A year after his illness Irwin Mitchell have assisted Mr Rogerson to obtain a five figure settlement for him and his family from Carnival UK, the cruise operator.
Concerns have been raised as this is the third instance of reports of illness on board the Queen Mary 2. Irwin Mitchell also received reports from unhappy passengers who sailed in 2009, and other customers in 2010 when the vessel hit the headlines due to Deputy Prime Minister Lord Prescott reportedly being quarantine due to illness whilst on board.
In November 2011 Irwin Mitchell received calls from passengers who holidayed onboard and have suffered similar illnesses.
Jatinder Paul, a travel law expert at Irwin Mitchell, has expressed concerns about the ship’s chequered past and said: “It is concerning to see that there have been three consecutive years of illness aboard the vessel described as ‘the grandest of them all’ on the Cunard website which also promises passengers ‘renowned restaurants’.
“Carnival UK must provide assurances that the incidents reported by its customers have been investigated and put right in the interest of protecting future passengers and assuring them that they’ll get what they pay good money for - a relaxing luxury holiday, not a cruise blighted by severe gastric illness.”
Commenting on her family’s ordeal, Daniel’s mother, Susan Rogerson, 56, said upon boarding the ship they soon realised things weren’t right.
She said: “Not long after we set sail, we heard a growing number of people reporting illnesses which made us worry, and we soon saw why - the hygiene standards at the buffet were terrible. The chef used his cooking mitts to wipe away his sweat whilst he was serving food to customers, and we often saw the other kitchen staff replenish food that had been out for hours by mixing in the new food instead of replacing it.”
She adds: “We had all been looking forward to getting away together all year, but we hardly spent any time together as a family as Daniel was so ill he was quarantined, missing two ports of call.
“We were really worried about him, and couldn’t begin to try and enjoy ourselves knowing that he was so unwell. Our Christmas and New Year was a complete catastrophe.”
Speaking out about his traumatic experience for the first time, Daniel, from Derby, said: “When I visited the ship’s doctor, I was told that there were over 200 other people with the same symptoms as me. How the ship was allowed to stay at sea with so many people ill is beyond me.
“Not only was Christmas and New Year with my family totally ruined, I was so ill when I got back home that I also fell behind with my university studies. University deadlines are stressful enough without having to worry about being ill as well.
Jatinder from Irwin Mitchell continues: “The Rogersons were expecting to enjoy a relaxing dream Christmas together, but instead their holiday was devastated by illness.
“It is totally unacceptable that their family holiday - at such a special time of year - was ruined and whilst we are pleased that Carnival have worked with us to compensate them for their ordeal; we hope they will now ensure standards aboard the liner live up to required health and safety standards that are in place for very good reason.”
If you have been affected by gastric illness following a stay on this cruise ship, you may be able to pursue a claim for your ruined holiday and also the pain and suffering caused by the illness.
For more advice on making a holiday illness claim, contact Irwin Mitchell on 0800 056 0066 or complete our enquiry form and we will call you back.
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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."
Chris and Michael, Worksop