WHAT THE EXPERTS SAY

"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Illness at the Hotel Paradisus Varadero, Cuba

Irwin Mitchell has been contacted by holidaymakers who recently stayed at the Paradisus Hotel in Cuba, 2010. They have become very ill after holidaying at the resort and have complained of illness.

Holidaymakers have complained of suffering from diarrhoea, sickness, abdominal pain and nausea whilst on holiday and informed us that their symptoms have continued upon return to the UK. 

There have been complaints about the hotel hygiene and food being prepared and kept in poor conditions, for example, food trays left uncovered for a considerable amount of time and the correct service temperature not adhered to. Customers have also said that the general standard of cleanliness at the hotel was very poor.  Reports by customers state there was a strong sewage smell around the hotel and the toilets and areas around the swimming pool were very dirty.

If you have been affected by an illness or gastric symptoms following a stay at this hotel, you may be able to claim compensation for your ruined holiday as well as the pain and suffering caused by the illness.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our online enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop 

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