"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Iberostar Laguna Azul, 2016

We’ve seen recent reports on Trip Advisor from holidaymakers who have suffered with gastric illness while staying at the Iberostar Laguna Azul in Cuba during February and March this year.

Despite some positive reviews of the hotel on Trip Advisor, several tourists have complained of suffering from gastric symptoms – including diarrhoea, abdominal pain and vomiting. One guest required hospital treatment.

There were several complaints about the food hygiene practices at the hotel. On one occasion, birds were seen pecking at the desserts – and bird droppings were later noticed on the dessert table. Guests also noticed a significant number of flies in the main restaurant on occasion. One holidaymaker also complained about the temperature of the food, stating that it was sometimes only lukewarm.

Gastric symptoms can range from mild diarrhoea to abdominal cramps and blood in stools. We have significant experience helping those unlucky enough to contract gastric illness while on holiday. We’re very aware of the complications that can develop because of such illness, such as irritable bowel syndrome (IBS). The effects can sometimes develop into a problem that is long-term, or even permanent.

If you also travelled to the Iberostar Laguna Azul in Cuba and have subsequently been ill, we’d like to hear from you. We specialise in dealing with cases like this and can advise you on claiming compensation for your trip.


For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop