"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Iberostar Varadero Hotel 2013

Irwin Mitchell has been contacted by holidaymakers who have suffered illness during a holiday taken at the Iberostar Varadero in Cuba.

One couple suffered a very unpleasant gastric illness, including symptoms of diarrhoea and stomach cramps which started during their holiday.

Some holidaymakers who travelled to the hotel in 2013 have also reported suffering from similar symptoms which one holidaymaker being hospitalised.

Despite some positive reports, a holidaymaker who stayed at the hotel described the food hygiene as “shocking” and observed a chef at the hotel handling raw meat followed by cooked meat and placing both on the same plate. Other holidaymakers have complained about food being undercooked and another holidaymaker described the front counter staff as “unpleasant, uncaring and rude” and referred to the hotel as being in “need of cleaning and updating”.

If you also travelled to this hotel and have subsequently suffered from symptoms of gastric illness, Irwin Mitchell, who specialise in dealing with cases of such nature, would like to hear from you.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop