WHAT THE EXPERTS SAY
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Legal 500 (2013)
Casa Marina Reef Hotel, Dominican Republic
Irwin Mitchell were made aware of an outbreak of illness at the Casa Marina Reef Hotel in the Dominican Republic that occurred in the summer of 2008 after their clients’ holidays at the hotel were ruined due illness suffered which in some cases led to hospitalisation.
Travel law experts at Irwin Mitchell are acting for the group of holidaymakers, many of whom suffered serious gastric illness while staying at the all-inclusive hotel. After arriving at the hotel many guests fell ill suffering from symptoms of diarrhoea, vomiting and abdominal cramps.
Guests complained about the general poor standard of food on offer at the hotel. There were also complaints of undercooked food, as well as food not being served at the correct temperature. Many complained of recycled and uncovered food with large number of flies crawling over the food on numerous occasions.
In addition, in their initial meetings with their tour representative guests have reported being told not to venture further than a certain area on the resort map because a hotel guest had been mugged on a previous occasion which made many of them uneasy.
Irwin Mitchell encourages anyone that has suffered with gastric illness at this hotel to contact them with further details.
For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.
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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."
Chris and Michael, Worksop