WHAT THE EXPERTS SAY

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Chambers and Partners (2014)

ClubHotel Riu Bambu, 2017

Irwin Mitchell’s specialist International Personal Injury lawyers have been contacted by a family of holidaymakers who suffered gastrointestinal illness following their stay at the Club Hotel Riu Resort, Dominican Republic in August 2017. Their symptoms included vomiting, nausea and diarrhoea.

The holidaymakers told us that the food served inside the buffet restaurant didn't always seem adequately covered and that the hot food was sometimes served at an incorrect temperature. They also noticed that new food was sometimes added to existing food that had already been served. Food sometimes also appeared to have been served on more than one occasion. At times, Birds and cats were noticed around the food at the restaurant.

Gastric symptoms can range from mild diarrhoea to abdominal cramps and blood in stools. Having significant experience in assisting those unfortunate enough to contract gastric illness, we know the long term conditions that can be associated with it, such as irritable bowel syndrome (IBS).

Dr Linzi Thomas, an expert in Gastroenterology, has commented that “Many patients develop IBS for the first time following a bout of food poisoning or gastroenteritis. Of patients who initially suffer with post infective IBS, 50% will have on-going symptoms at one year, however 2 and 3 years later 34.3% and 34.8% respectively will have on-going symptoms showing that the figures plateau, indicating that the prospect of recovery unfortunately becomes less likely.”

If you have also travelled to the Club Riu Hotel Resort and subsequently fallen ill or sustained an injury, Irwin Mitchell, who specialise in dealing with cases of this nature, would like to hear from you.

For more advice on making a holiday claim, contact Irwin Mitchell on 0800 056 0066 or complete our enquiry form and we will be happy to call you back.


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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop