WHAT THE EXPERTS SAY
"Irwin Mitchell's impressive team consistently delivers the highest standards of client care."
Legal 500 (2013)
Excellence Hotel, Punta Cana
We’re concerned to hear reports from tourists who suffered illness during their stays at the Excellence Punta Cana in the Dominican Republic in January and February 2016.
While some reviews on consumer websites describe the hotel as beautiful, clean and well-maintained, others holidaymakers have complained of food poisoning.
Several guests report that on some occasions the food appeared to be inedible and sub-standard. Other holidaymakers complain that steak was served raw and had to be sent back to the kitchen to be properly cooked. Another guest also detailed the rude service they received from the hotel manager and manageress.
Food that is not prepared or stored properly exposes those that eat it to the risk of gastric illness.
Gastric symptoms can range from mild diarrhoea to abdominal cramps and blood in stools. We have significant experience helping those unlucky enough to contract gastric illness while on holiday. We’re very aware of the complications that can develop because of such illness, such as irritable bowel syndrome (IBS). The effects can sometimes develop into a problem that is long-term, or even permanent.
If you also travelled to the Excellence Punta Cana in the Dominican Republic and have subsequently been ill, we’d like to hear from you. We specialise in dealing with cases like this and can advise you on claiming compensation for your trip.
For more advice on making a holiday illness claim, contact us now on 0800 056 0066 or complete our enquiry form and one of the team will call you back.
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"I just wanted to send you a short note to thank you very much indeed to our solicitor for managing to settle this for me – it’s really very much appreciated. You did so in a very professional, helpful and efficient manner."