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Chambers and Partners (2014)

Sensatori Hotel, Sharm El Sheikh, 2015

Specialist international personal injury lawyers at Irwin Mitchell have been instructed by a couple following their ten night stay at the Sensatori Hotel, Sharm El Sheikh, in June 2015.

The couple travelled to the hotel in Egypt for a relaxing holiday but illness struck one of the holidaymakers. They reportedly suffered with excruciating abdominal pains and diarrhoea. The man received medical treatment at the on-site clinic and was given an intravenous drip. He was prescribed with antibiotics to help ease his symptoms.

On our client’s journey home, he was forced to take several trips to the toilet on board the plane. As a result, he suffered with severe abdominal pain and had to use a wheelchair to exit the plane. He continues to suffer with illness and has been unable to return to work since his return home.

The couple noticed that on some occasions, food was left uncovered for long periods of time and there were also reports that some of the food was replenished by pouring hot food on top of existing dishes.

Jatinder Paul, a solicitor at Irwin Mitchell, said: “The couple’s holiday was ruined due to severe gastric illness and will now be remembered for all the wrong reasons. We will be conducting our own investigations into the illness and suggest that the hotel management takes similar steps.”

Our International Personal Injury team has also learnt of further alarming reports including instances where birds were seen in the restaurant, eating from the salad bar and sitting on tables. It has also been suggested that staff encouraged birds into the restaurant area by leaving bowls of bread soaked in milk.

Other guests have also claimed that the chefs handled raw meat, rolled pizza dough and then handled boiled eggs with no gloves. Additionally, visitors have expressed that the pool was "filthy" and had green algae on its walls, alongside broken tiles.

If you have also travelled to the Sensatori Hotel, Egypt, and have subsequently suffered from symptom of illness or sustained an injury, we would like to hear from you.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop