WHAT THE EXPERTS SAY

"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Steigenberger Aqua Magic, Egypt

The International Personal Injury team at Irwin Mitchell is concerned to learn of recent reports relating to guests who contracted gastric illness after holidaying at the Steigenberger Aqua Magic Hotel in Egypt earlier this year.

Despite some positive reviews, Irwin Mitchell has learnt that holidaymakers have described the food as ‘inedible’ and have also expressed concerns regarding the level of hygiene at the resort. One guest stated that a chef ‘handled raw liver and then other food stuff without cleaning his hands’ and ‘tables were not cleaned with food left everywhere’.

Some guests expressed concern over the state of rooms having noted that ‘the maid used the same brush to clean the toilet and sink’ and that the suite had ‘a smell of damp/mould which stayed for the duration of the stay’. Another holidaymaker reported that they had to spend an entire day in bed due to a bad stomach and another guest said that their family of four all fell ill during their stay.

If you have also travelled to the Steigenberger Aqua Magic Hotel and have subsequently suffered from symptoms of illness, we would like to hear from you.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop 

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