WHAT THE EXPERTS SAY
"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."
Chambers and Partners (2014)
Illness at Turquoise Partner Hotel
Irwin Mitchell act for holidaymakers who stayed at the Four Star Turquoise Partner Hotel which is located in the tourist resort of Sharm El Sheikh.
Holidaymakers have confirmed that a website advertising the Hotel states that guests can dine at the onsite restaurant that serves rich buffet for breakfast and dinner. A family of 4 who Irwin Mitchell are acting for have said that this was far removed from the truth. The family said that the food served was of a poor quality. They complain of undercooked food being served , that on more than one occasion the family were served chicken which was pink from the inside, food was often not heated correctly and left uncovered exposed to flies and insects. Moreover, they complained that food appeared to be recycled on occasions. The family have advised that they reported their complaints to the tour operator but such complaints were not taken seriously by the staff at the hotel.
The Hotel is described as an all inclusive property that offers comfortable accommodation and convenient facilities. However, holidaymakers returning from the resort have reported the health and hygiene conditions at the hotel to be 'appalling'. The family Irwin Mitchell are acting for stated that in addition to the complaints in relation to the restaurant they noticed faeces in the main swimming pool of the hotel. The holidaymakers explained that on reporting this to the hotel management a member of staff came and removed the faeces from the pool with a fishing net but then they threw the faeces into the bushes situated near to the swimming pool.
There were reports of guests suffering from symptoms of diarrhoea, stomach pains, vomiting and fever. Some guests reported suffering from several embarrassing episodes of incontinence.
Some of the group are continuing to suffer from the effects of their illness and have had to have further follow up consultations with their GP on return to the U.K. The group are now taking legal action and although they feel that no amount of money will make up for the ruined experience, they hope to receive compensation to assist them to put this experience behind them and move on.
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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."
Chris and Michael, Worksop