"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Katrin Suites, Crete, 2015

Irwin Mitchell’s International Personal Injury team has been contacted by a British couple after they fell ill after staying at the Katrin Suites hotel in Crete, on an all-inclusive basis, during August 2015.

One of the guests experienced symptoms of gastric illness, including diarrhoea and fever. They had to seek treatment from their GP and were admitted to their local hospital for around four days after returning to the UK. This resulted in having to take time off work. A stool sample was taken which tested positive for Campylobacter.

Other guests have also highlighted concerns relating to the hotel, despite their being some positive reviews on consumer review websites. Holidaymakers noted that some of the food was served lukewarm, some was left uncovered for long periods of time and flies were seen on some of the dishes being served in the hotel’s buffet restaurant.

If you have also travelled to the Katrin Suites in Stalis, Crete, and subsequently suffered from symptoms of gastric illness, we would like to hear from you.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop