"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Barcelo Huatulco Beach Resort, Huatulco, Mexico - Feb / March 2011

Here at Irwin Mitchell we are highly concerned for the wellbeing of holidaymakers who travelled to the Barcelo Huatulco Beach Resort in Mexico. Irwin Mitchell would like to hear from anyone who has contracted illness during their holiday at this hotel.

It is reported that holidaymakers became severely ill possibly due to the poor food hygiene standards and poor quality of food served at the hotel. Many holidaymakers have been struck by symptoms including but no limited to sickness and diarrhoea following their stay at this hotel. Many holidaymakers have had their holidays ruined and made a number of quality complaints.

Irwin Mitchell received similar reports of illness for this hotel previously in 2005.

One report suggests that it was the "worst vacation I had ever experienced" and that they were only able to enjoy 3 days out the 7 outside. It is reported that guests were forced by their symptoms to remain close to toilet facilities or confined them to their rooms. It has been suggested that approximately 90% of the hotel's guests had become ill with symptoms of a similar nature.

Holidaymakers were required to seek medical attention whilst abroad and it was reported that many of the toilets were becoming blocked as a result of their extensive use. It is also reported that the majority of people suffering from illness consumed food from the hotel only. It has also been brought to our attention that the hotel prepared a chicken soup, kept heated for all guests who were ill.

Irwin Mitchell would like to hear from you if you have suffered from gastric illness after staying at this hotel as you may be able to claim compensation for your ruined holiday, and also, the pain and suffering caused by the illness that you sustained.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

« Back

Make an enquiry...

Call us free on

0800 056 0066

"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop