"The team at Irwin Mitchell has a ‘pre-eminent reputation’ for travel personal injury work"

Legal 500 (2016)

Dreams Puerto Adventuras Resort and Spa

Irwin Mitchell has received reports of illness amongst holidaymakers staying at the Dreams Puerto Adventuras Resort and Spa, Mexico in December 2013.

Holidaymakers have reported that they fell ill early into the holiday and told how one of the party required medical attention. The holidaymakers have reported being aware of other holidaymakers who were also ill.

Despite some positive reviews, holidaymakers have said that their room smelled mouldy and the toilet wouldn't flush. They were also concerned that neither of the sinks in their room had a hot water supply and the shower was broken. The holidaymakers also said that some food was undercooked and other food from the buffet was served cold. They also reported witnessing fresh food being placed on top of old food in the buffet.

If you also travelled to this resort and have subsequently suffered from illness, Irwin Mitchell, who specialise in dealing with cases of such nature, would like to hear from you.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

« Back

Make an enquiry...

Call us free on

0800 056 0066

"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop