"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Dreams Puerto Resort & Spa, Mexico

The International Personal Injury team at Irwin Mitchell is concerned to learn of reports of illness concerning guests who became ill with gastric illness after stays at the Dreams Puerto Resort & Spa in Mexico this year.

Despite positive reviews, guests have reported that some of the food served was simply ‘awful’. Other holidaymakers expressed concerns at the hygiene standards, one visitor stating that there was unsanitary food handling and dish washing procedures. Another guest said that on occasions ‘birds were allowed to fly in and peck at the food with seven or eight waiters watching them.’

Some holidaymakers expressed concerns over the state of their rooms. It was reported that one room ‘smelt of mildew’ and the door off their children’s balcony didn’t lock. Another report said that 27 out of 30 people in one party got sick with diarrhoea and sickness.

If you have also travelled to the Dreams Puerto Resort & Spa and have subsequently suffered from symptoms of illness, we would like to hear from you.

For more advice on making a holiday illness claim, contact is on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop