"The team at Irwin Mitchell has a ‘pre-eminent reputation’ for travel personal injury work"

Legal 500 (2016)

El Dorado Hotel Royale, a Spa Resort by Karisma - 2016

We're concerned to hear about a number of guests falling ill while on holiday at the El Dorado Royale, a Spa Resort by Karisma in Mexico, between October and November 2016.
Despite some positive reviews of the resort online, Irwin Mitchell have learnt of reports regarding holidaymakers who fell ill during their stay there. One guests claims that some of the main courses were “at best tepid, some actually cold”. Other holidaymakers report falling ill with gastric symptoms.

Gastric symptoms can range from mild diarrhoea to abdominal cramps and blood in stools. We have significant experience helping those who've contract gastric illness on holiday, and so we know the potential long term effects it can cause, including permanent conditions such as Irritable Bowel Syndrome (IBS).  

If you also suffered illness at the El Dorado Royale in Mexico, we want to hear from you. Our International Personal Injury team specialises in these cases and could help you make a claim for compensation.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

« Back

Make an enquiry...

Call us free on

0800 056 0066

"I just wanted to send you a short note to thank you very much indeed to our solicitor for managing to settle this for me – it’s really very much appreciated. You did so in a very professional, helpful and efficient manner."

Stephen, London