"The team at Irwin Mitchell has a ‘pre-eminent reputation’ for travel personal injury work"

Legal 500 (2016)

Illness at Gran Bahia Principe Riviera Maya Resort

Customers staying at the Gran Bahia Principe Resort have contacted Irwin Mitchell telling us of their terrible holiday experiences at this hotel.

Holidaymakers who have stayed at the resort have contracted symptoms of diarrhoea, sickness, abdominal pain and suffering from sweats and shakes. One holidaymaker told us of how she started coughing up blood and passed out due to her gastric illness. She was seen by the hotel Doctor and was referred to a hospital where she was examined and medicated for her symptoms.

There are serious failings being made by this hotel according to the holidaymakers who have stayed at the hotel and contacted us. It has been said that - “the food was of a very poor standard and it was dried up and looked like it had been there for days”. The chicken appeared bloody and under cooked; the fish was raw and inedible as well as dirty cutlery and glasses. One couple celebrating their honeymoon became seriously ill and have stated “we had major concerns about the standard of hygiene at the hotel”.

Another holidaymaker who contacted us told us of an air conditioning problem which resulted in the room they were staying in being always 15 degrees in temperature. The cold and the humidity made the room soaking wet to the point where the couple had to sleep in plastic bags because the mattress was so damp. There was also mould on the fittings and a pungent damp smell in the room. They were refused a heater by staff and eventually had to move rooms.

We have also been informed that when complaints were made by holidaymakers nothing was done and on one occasion a holidaymaker who was suffering from illness was treated aggressively by a staff member. 

Irwin Mitchell is currently already representing people who have fallen ill at the Gran Bahia Riviera Hotel and urge any more victims of illness or pain and suffering to contact us as you may be able to claim compensation for your ruined holiday.

For more advice on making a holiday illness claim, contact Irwin Mitchell on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop