"The team at Irwin Mitchell has a ‘pre-eminent reputation’ for travel personal injury work"

Legal 500 (2016)

Grand Oasis Cancun, Mexico, 2015

Irwin Mitchell’s International Personal Injury team is concerned to learn of recent reports of guests suffering gastric illness whilst staying at the Grand Oasis Cancun this year.

Despite some positive reviews, holidaymakers have described some of the food at the hotel as “absolutely horrible” and said some of the dishes were the worst they had ever tasted. Another guest also reported concerns relating to the food at the resort, saying that it was “disgusting” and that their holiday was a terrible experience.

Another holidaymaker said the food was tasteless and very repetitive, the same dishes being served every day. This visitor also reported that they contracted e-coli poisoning following their stay and are now on antibiotics. This individual said that they had to be signed off work for several days due to their illness.  This guest expressed that they knew of others at the hotel experiencing similar symptoms.

One guest said that the rooms at the hotel were sometimes “dirty and disgusting” and described some of the food as lukewarm, not tasting good at all.

Our team have significant experience in assisting those unfortunate enough to contract gastric illness. If you have also travelled to the Grand Oasis Cancun and have subsequently suffered from symptoms of illness, or sustained an injury, we would like to hear from you.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

« Back

Make an enquiry...

Call us free on

0800 056 0066

"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop