"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Grand Oasis Cancun, 2016 - Compensation Awarded

We’ve secured compensation of £12,500 for a holidaymaker who contracted salmonella following his stay at the Grand Oasis in Mexico in March 2014.

The tourist suffered from symptoms including diarrhoea and abdominal pains while on holiday at the hotel. When he returned to the UK he was diagnosed as suffering from a salmonella infection.

He continued to suffer from IBS-type symptoms over a year after the holiday.

The holidaymaker raised a number of concerns about hygiene standards at the hotel, noting that the chicken and omelettes were served undercooked and flies were seen around the food.

We negotiated compensation for the gentleman even though the tour operator did not admit responsibility for their guest’s illness.

Our client said: “Thank you to Irwin Mitchell for all the assistance with my claim. I am very happy with the service received and the compensation negotiated on my behalf”.

The Grand Oasis has again been the subject of concern after guests last year reported troubling instances of sub-par hygiene and food standard.

If you’ve visited this hotel recently and have been ill, we’d like to hear from you. Contact us on 0800 056 0066 or complete our enquiry form and we will call you back. 

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop