"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Grand Riviera Princess, Riviera Maya

Irwin Mitchell is concerned to learn of reports of illness at the Grand Riviera Princess Hotel, Riviera Maya, Playa del Carmen in Mexico during holidays taken in June & July 2013.

The holidaymakers have reported suffering from symptoms of diarrhoea and stomach cramps and in light of their illness,  they were not able to not leave their hotel rooms for a number of days and they were unable to take advantage of planned excursions.

The holidaymakers were concerned that some of the hot food was only warm, some food appeared to be re-used the day after as stews, flies were seen on and around some foods and on occasions ants were also seen in and around the restaurant area.  There were also reports that at least one of the pools in use was left without the filters in place for at least three days.

If you have also travelled to this resort and have subsequently suffered from symptoms of gastric illness or sustained an injury, Irwin Mitchell, who specialise in dealing with cases of such nature, would like to hear from you.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop