"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Hard Rock Hotel, Cancun

Irwin Mitchell’s specialist International Personal Injury lawyers have been contacted by a holidaymaker who suffered gastrointestinal illness after staying at the Hard Rock Hotel & Casino Punta Cana in Mexico, between June and July 2017.

The holidaymaker travelled to the Hard Rock Hotel to celebrate a birthday, but they reported concerning levels of food hygiene, including undercooked food. Chicken was sometimes cold and pink inside, and a sausage was reportedly cold in the middle. They also told us that often the cold food did not appear to have been chilled properly, and some foods were served uncovered. The guest noticed that sometimes food that appeared at one serving would reappear on more than occasion, and that at times there were flies in or around the food in the hotel restaurant. They were also alarmed to notice faeces in the hotel pool.

Jennifer Mullins, a Solicitor and specialist in International Personal Injury cases at Irwin Mitchell, said: 'It is concerning to hear of the number of health and hygiene concerns raised by holidaymakers. Gastric symptoms can range from mild diarrhoea to abdominal cramps and blood in stools. Having significant experience in assisting those unfortunate enough to contract gastric illness, we know very well the potential long term conditions that can be associated with it, such as irritable bowel syndrome (IBS).” 

If you have also travelled to the Hard Rock Hotel & Casino Punta Cana, Mexico and have subsequently suffered from symptoms of illness or sustained an injury, Irwin Mitchell, who specialise in dealing with cases of this nature, would like to hear from you.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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