"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Hotel Riu Palace Pacifico, 2016

We’re concerned to learn of recent reports about guests falling ill with gastric symptoms while on holiday at the Hotel Riu Palace Pacifico in Mexico in February and March 2016. 
Though the hotel has also enjoyed some positive reviews, we did learn of holidaymakers who fell ill during their stay. Guests claim that on occasions there were birds landing on empty dining tables, while other reports say that sometimes there were “flies landing on the food”. Some people report falling ill with gastric symptoms.
Gastric symptoms can range from mild diarrhoea to abdominal cramps and blood in stools. We have significant experience helping those unlucky enough to contract gastric illness while on holiday. We’re very aware of the complications that can develop because of such illness, such as irritable bowel syndrome (IBS). The effects can sometimes develop into a problem that is long-term, or even permanent. 
If you also travelled to the Hotel Riu Palace Pacifico in Mexico and have subsequently been ill, we’d like to hear from you. We specialise in dealing with cases like this and can advise you on claiming compensation for your trip. 

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop