"The team at Irwin Mitchell has a ‘pre-eminent reputation’ for travel personal injury work"

Legal 500 (2016)

Krystal Cancun Hotel, Mexico, 2013

Irwin Mitchell’s leading International Travel Litigation Group has received reports that holidaymakers staying at the Krystal Canun Hotel in Mexico in 2013 have returned from their holidays complaining of illness.

Despite some positive reviews, reports indicate that some holidaymakers fell ill during their stay at the hotel in June and July this year.

One holidaymaker reports how they were diagnosed as suffering from e coli, an infection which can cause diarrhoea and stomach cramps. Holidaymakers have also complained that the food being served at the hotel was luke warm and described it as ‘tasteless and bland’.

One guest described their hotel room as ‘outdated, worn, plain, hot, uninviting’ and smelling of mould and damp. Guests have also complained about the poor air conditioning at the hotel. There have also been numerous complaints about the general cleanliness of the hotel.

If you have travelled to the Krystal Canun Hotel in Mexico and subsequently suffered from symptoms of illness or sustained an injury, Irwin Mitchell, who specialise in dealing with cases of such nature, would like to hear from you.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

« Back

Make an enquiry...

Call us free on

0800 056 0066

"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop