WHAT THE EXPERTS SAY

"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Moon Palace Golf & Spa Resort

Irwin Mitchell acted for a couple who travelled to the Moon Palace Gold and Spa resort Hotel in Mexico 2015 on an all-inclusive basis. 

Not long after arriving at the hotel, the couple were struck down by serious gastric illness. The couple suffered from a range of symptoms including severe diarrhoea, abdominal cramps, lethargy and fatigue, headaches and fever.  

Despite a number of positive reviews, the couple had concerns about the food being served in the hotel. They reported that on occasions meat was raw inside, food was sometimes served at incorrect temperatures and sometimes it was left uncovered for long periods of time. 

The holidaymakers also report that on a couple of occasions they saw insects on some of the food and that they saw cats roaming around the restaurant area. 

They've returned from their holiday but are continuing to suffer from diarrhoea and have since contacted their GP for advice. 

Irwin Mitchell specialises in helping victims of illness outbreaks in the UK and abroad to gain justice. The team have successfully represented victims who have fallen ill in such outbreaks and have recovered compensation for tens of thousands of illness victims in the UK and abroad.

If you also travelled to this resort and have subsequently suffered from symptoms of gastric illness or suffered an injury, Irwin Mitchell, who specialise in dealing with cases of such nature, would like to hear from you.

For more advice on making a holiday claim, contact Irwin Mitchell on 0800 056 0066 or complete our online enquiry form and we will call you back.

« Back

Make an enquiry...

Call us free on

0800 056 0066

"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop 

-