"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Moon Palace Golf & Spa Resort, 2016

We’re concerned to learn of recent reports of guests falling ill with gastric symptoms while on holiday at the Moon Palace Golf & Spa Resort in Mexico during January and February 2016.

Though the hotel has received some positive reviews, we’ve also seen that some holidaymakers suffered from gastric illness while they were there. One holidaymaker who stayed at the hotel in January 2016 reports that the whole of their party became unwell. They were also aware of numerous guests in a wedding party of 200 also falling ill.

Another holidaymaker who stayed at the resort in February 2016 reports how four of their group became ill and could not leave the resort as a result.

We recently acted for a couple who became ill while staying at the hotel in2015

Gastric symptoms can range from mild diarrhoea to abdominal cramps and blood in stools. We have significant experience helping those unlucky enough to contract gastric illness while on holiday. We’re very aware of the complications that can develop because of such illness, such as irritable bowel syndrome (IBS). The effects can sometimes develop into a problem that is long-term, or even permanent.

If you also travelled to the Moon Palace Golf & Spa Resort, Mexico and have subsequently been ill, we’d like to hear from you. We specialise in dealing with cases like this and can advise you on claiming compensation for your trip.


For more advice on making a holiday claim, contact Irwin Mitchell on 0800 056 0066 or complete our online enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop