"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Ocean Coral & Turquesa, 2016

We’re worried about visitors to the Ocean Coral & Turquesa in Mexico, after hearing reports of illness among guests who stayed there in January 2016. 

One tourist who was on holiday with friends reports suffering from both vomiting and diarrhoea, and says that five of the group fell ill in total. Another holidaymaker reports how both he and his wife fell ill during their stay there around the same time.

The hotel has also enjoyed positive reviews, however it’s not just the reports above that reflect badly on the hygiene standards at the resort. Other tourists complained of the food being “inadequate”, while another guest said they watched the cook “drop an entrée onto the floor and pick it back up into the oven to serve another couple”. Other holidaymakers report falling ill with gastric symptoms.

Gastric symptoms can range from mild diarrhoea to abdominal cramps and blood in stools. We have significant experience helping those unlucky enough to contract gastric illness while on holiday. We’re very aware of the complications that can develop because of such illness, such as irritable bowel syndrome (IBS). The effects can sometimes develop into a problem that is long-term, or even permanent. 

If you also travelled to the Ocean Coral & Turquesa in Mexico and have subsequently been ill, we’d like to hear from you. We specialise in dealing with cases like this and can advise you on claiming compensation for your trip. 

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop