WHAT THE EXPERTS SAY
"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."
Chambers and Partners (2014)
Riu Palace Cabo San Lucas, Mexico
Leading expert illness lawyers at Irwin Mitchell are concerned to receive reports of gastric illness at the Riu Palace Cabo San Lucas in Mexico in June 2012.
Guests have reportedly fallen ill with gastric symptoms including diarrhoea and severe abdominal pains. There are also reports that the illnesses have ruined the honeymoon of two newly married holidaymakers.
Food hygiene has been said to be well below the standard expected from the 5 starred Riu Hotel. For example, the lunch buffet was left open and was not kept at the right temperature. The food was stale and drinks were watered down. Guests also observed hotel staff using water directly from the taps for ice cubes and table water.
Pest control was poor with reports of stray cats wandering around the hotel on numerous occasions. There are also many complaints about the cleanliness of the hotel rooms including reports of black mould on the ceiling of the hotel room.
If you have also travelled to this hotel and subsequently suffered from symptoms of gastric illness or sustained an injury, Irwin Mitchell’s leading travel litigation team, who specialise in dealing with cases of such nature, would like to hear from you as soon as possible.
For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.
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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."
Chris and Michael, Worksop