"The team at Irwin Mitchell has a ‘pre-eminent reputation’ for travel personal injury work"

Legal 500 (2016)

Illness at Sandos Caracol Eco Resort and Spa

Irwin Mitchell has recently been approached by a number of clients who contracted symptoms of gastric illness after staying at the Sandos Caracol Eco Resort and Spa in Mexico during the summer months of 2009.

Various allegations have been made in relation to the quality of food provided at the hotel, in particular, that the food was undercooked and the restaurant was dirty.

One client was hospitalised whilst in the resort.

Irwin Mitchell is pursuing a claim against the tour operator, Thomas Cook.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop