"The team at Irwin Mitchell has a ‘pre-eminent reputation’ for travel personal injury work"

Legal 500 (2016)

Sandos Caracol Resort

Irwin Mitchell has received reports of holidaymakers who suffered illness during their stay at the Sandos Caracol Resort, Mexico, in July 2015.

The tourists reported suffering with symptoms to include stomach cramps, diarrhoea and sickness during their holiday in July this year. This impacted upon the enjoyment of their holiday as they felt too ill to enjoy all the facilities on offer.

Despite a number of positive reviews, the couple report that on occasions food appeared re-heated and sometimes food did not appear hot enough. The holidaymakers also report seeing cats inside and outside the restaurant. 

The guests also report that the hotel swimming pool was closed for 24 hours due to faeces in the water. The couple have advised that upon returning home they sought medical advice because of how ill they both felt.  

Both holidaymakers continue to suffer with diarrhoea and severe stomach cramps. One of the guests has been off work since her return home due to her continuing symptoms.

Irwin Mitchell specialises in helping victims of illness outbreaks in the UK and abroad to gain justice. The team have successfully represented victims who have fallen ill in such outbreaks and have recovered compensation for tens of thousands of illness victims in the UK and abroad.

If you also stayed at this hotel and suffered gastric illness, Irwin Mitchell would like to hear from you as you may be able to claim compensation for your ruined holiday. 

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop