WHAT THE EXPERTS SAY

"The team at Irwin Mitchell has a ‘pre-eminent reputation’ for travel personal injury work"

Legal 500 (2016)

Secrets Silversands Hotel, 2016

We’re concerned to hear of recent reports about guests falling ill with gastric symptoms while on holiday at the Secrets Silversands Riviera Cancun in Mexico in January and March 2016. 

While there are some positive reviews of the hotel online, we’ve also heard about tourists who fell ill while staying there. One guests reports how they fell ill and continued to feel sick on the flight home. 
There were several complaints about the standard of food and general hygiene practice. One guest was concerned that some of the food was “undercooked”; while another said: “you had to fight the seagulls to ensure they didn’t steal food off your plate”. 

Gastric symptoms can range from mild diarrhoea to abdominal cramps and blood in stools. We have significant experience helping those unlucky enough to contract gastric illness while on holiday. We’re very aware of the complications that can develop because of such illness, such as irritable bowel syndrome (IBS). The effects can sometimes develop into a problem that is long-term, or even permanent. 

If you also travelled to the Secrets Silversands Riviera Cancun in Mexico and have subsequently been ill, we’d like to hear from you. We specialise in dealing with cases like this and can advise you on claiming compensation for your trip. 


For more advice on making a holiday claim, contact Irwin Mitchell on 0800 056 0066 or complete our enquiry form and we will be happy to call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop 

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