WHAT THE EXPERTS SAY

"The team at Irwin Mitchell has a ‘pre-eminent reputation’ for travel personal injury work"

Legal 500 (2016)

Sensatori Resort Azul, Riviera Maya - 2017

Irwin Mitchell’s specialist International Personal Injury lawyers have been contacted by holidaymakers who suffered gastrointestinal illness following their stay at the Sensatori Resort Azul Mexico in Riviera Maya, Mexico in June and July 2017. Their symptoms included diarrhoea, abdominal pains and vomiting.

The holidaymakers advised that on occasions the food served appeared to be undercooked. They also reported that sometimes the food served inside the buffet restaurant did not seem to be adequately covered and that the hot food was at times served lukewarm. They also noticed that on occasions the cold food did not appear to have been appropriately chilled.

The holidaymakers stated that the cutlery and table linen were also dirty on some occasions. It was further noticed that food sometimes appeared to have been served on more than one occasion. The holidaymakers were concerned to note of other guests who suffered with illness at the hotel.

Gastric symptoms can range from mild diarrhoea to abdominal cramps and blood in stools. Having significant experience in assisting those unfortunate enough to contract gastric illness, we know the long term conditions that can be associated with it, such as irritable bowel syndrome (IBS).

Dr Linzi Thomas, an expert in Gastroenterology, has commented that “Many patients develop IBS for the first time following a bout of food poisoning or gastroenteritis. Of patients who initially suffer with post infective IBS, 50% will have on-going symptoms at one year, however 2 and 3 years later 34.3% and 34.8% respectively will have on-going symptoms showing that the figures plateau, indicating that the prospect of recovery unfortunately becomes less likely.”

If you have also travelled to the Sensatori Resort Azul Mexico in Riviera Maya, Mexico and have subsequently suffered from symptoms of illness or sustained an injury, Irwin Mitchell, who specialise in dealing with cases of this nature, would like to hear from you.

For more advice on making a holiday claim, contact Irwin Mitchell on 0800 056 0066 or complete our enquiry form and we will be happy to call you back.


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