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Sensatori Resort, Mexico, 2016

We're concerned to learn about guests falling ill with gastric symptoms while on holiday at the Sensatori Resort, Mexico in July 2016.

Our International Personal Injury team have been contacted by a family of three who travelled to the resort and developed severe diarrhoea, nausea, abdominal cramps and lethargy during their holiday. The holidaymakers noted that the food was often of a poor quality with some dishes served undercooked or not kept at an adequate temperature.

They also advised that the pool area was at times unclean; the toilets often smelled offensive; and the glasses at the pool bar were sometimes not cleaned properly. In addition, the family had problems with their accommodation and reported that some of the bathroom facilities were unusable.

Certain members of the family are still suffering with their symptoms and have had to seek medical attention on their return to the UK.

Gastric symptoms can range from mild diarrhoea to abdominal cramps and blood in stools. Having significant experience in assisting those unfortunate enough to contract gastric illness, we know first-hand the potential long term conditions that can be associated with it, such as irritable bowel syndrome (IBS).

Jennifer Mullins, a Solicitor and International Personal Injury lawyer at Irwin Mitchell, said: “We have now heard first-hand reports from the guests of the standards they experienced at the Sensatori Resort, Mexico and we have a number of serious concerns.

It is worrying to hear that other holidaymakers may have suffered the same problems as these guests during their stay at the hotel. We would urge anyone else who suffered problems at the hotel to get in touch as they may be able to help with our investigations.”

If you also travelled to the Sensatori Resort in Mexico and subsequently suffered symptoms of illness, we'd like to hear from you. We specialise in dealing with cases of this nature and could help you claim compensation.

For more advice on making a holiday claim, contact Irwin Mitchell on 0800 056 0066 or complete our enquiry form and we will be happy to call you back.

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