"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Azuline Hotel

The International Personal Injury team at Irwin Mitchell has been contacted by a British family who stayed at the Azuline Hotel, Coral Beach, Playa Escana in Spain on an all inclusive basis in June 2014. All of the family suffered illness on holiday including symptoms of diarrhoea, vomiting and stomach cramps.

On return from holiday, three members of the family - including two young children - have been diagnosed with E. coli 0157. The two children have been admitted to hospital after developing haemolytic uraemia (HUS) which can be a life threatening condition that usually occurs when an infection in the digestive system produces toxins, causing blood and kidney disorders. At least one member of the family required dialysis on return from holiday and both children are being carefully monitored by their GP and are likely to require follow up investigations in the future.

Despite positive reviews about the hotel, the holidaymakers reported that on occasions some of the food was not very hot and some food appeared undercooked. They also saw one of the chefs touching food with their bare hands on at least one occasion and some flies on the food. Other holidaymakers have described the food as a “let down” and one holidaymaker found a piece of plastic in their food.

If you also travelled to this hotel and have suffered similar problems, Irwin Mitchell, who specialise in dealing with cases of such nature, would like to hear from you.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop