"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Barcelo Santiago 2014

Irwin Mitchell has been contacted by holidaymakers who have suffered illness during an all-inclusive holiday at the Barcelo Santiago in Tenerife, Spain during a holiday taken in January 2014. 

One holidaymaker started experiencing severe headaches and nausea and was suspected to have been suffering from legionnaires disease by doctors who treated him on his return from holiday. He has been receiving specialist medical treatment from his local hospital and has not yet made a full recovery from his symptoms. He has been left with very little sense of taste or smell.

Legionnaires' disease is a potentially fatal type of pneumonia and is one of a group of similar diseases collectively known as legionellosis. The other forms include Pontiac fever and Lochgoilhead fever which have similar symptoms but are not as serious as Legionnaires' disease. The symptoms of Legionnaires' disease are similar to those of flu and include high temperature, fever and chills; coughing; muscle pains; and headaches as well as pneumonia, and in some cases, diarrhoea and mental confusion.

Even the smallest amount of the bacteria in hotel water systems or air conditioning units can cause infection and serious respiratory illness, and can have fatal consequences. There are clear protocols to be followed to eliminate the risk of Legionella infection including basic steps like ensuring water is stored within an appropriate temperature range, ensuring water supplies are regularly tested for Legionella contamination and regular chlorination and cleaning of water tanks, pipes, taps and showers.

Despite some positive reports, a holidaymaker who stayed at the hotel in December 2013 described the hotel as a “filthy hotel” with a dirty room and stains on the sofa and dirty air conditioning unit. Other holidaymakers staying at the hotel in January this year complained that some of the food was recycled and lukewarm.

If you also travelled to this hotel and have subsequently suffered from symptoms of gastric illness, Irwin Mitchell, who specialise in dealing with cases of such nature, would like to hear from you.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop