WHAT THE EXPERTS SAY
"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."
Chambers and Partners (2014)
Gran Oasis Resort, Tenerife, 2013
Irwin Mitchell has been contacted by a holidaymaker who suffered illness following their stay at the Gran Oasis Resort, in Tenerife, in May 2013. The guest reported suffering with symptoms of illness including diarrhoea, vomiting, abdominal pain, loss of appetite and lethargy.
The holidaymaker was unimpressed with a number of factors concerning the hotel. The tourist reported that birds and cats would sometimes enter the restaurant area, a lot of the food was not covered and said that the cutlery, crockery, table linen and glasses were sometimes dirty. On some occasions, food was described as not being served at the correct temperature, for example some of the cold foods were not appropriately chilled. The holidaymaker was also concerned to notice a drainage smell in parts of the hotel.
If you also travelled to the Gran Oasis Resort in Tenerife and have subsequently suffered from illness, Irwin Mitchell, who specialise in dealing with cases of this nature, would like to hear from you.
For more advice on making a holiday illness claim, contact Irwin Mitchell on 0800 056 0066 or complete our enquiry form and we will be happy to call you back.
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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."
Chris and Michael, Worksop