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Legal 500 (2016)
Luabay Costa Los Gigantes, Spain, 2016 - Compensation Awarded
We successfully recovered significant compensation for a family of five who became ill while on holiday at the Luabay Costa Los Gigantes in Tenerife during the summer of 2013
The parents and their three children had their holiday ruined when all but one of them fell ill with gastric problems while on the trip. They experienced abdominal pain, diarrhoea and vomiting.
One member of the family was so ill that she had to be rushed to hospital and be kept in overnight. When she got back to the UK, she had to see her GP about ongoing symptoms.
The family noticed that there were animals in the restaurant and food was often left uncovered for long periods of time, Sometimes they also witnessed food being reheated in the microwave.
One of the family was subsequently diagnosed with long-term mild Irritable Bowel Syndrome, caused by the gastric infection they had contracted at the hotel.
The tour operator, TUI UK Limited, denied responsibility for the family’s illness – however, after our negotiations agreed to pay nearly £20,000 in compensation.
One member of the family said: “Thank you for representing our whole family and taking care of everything for us, keeping us up to date and never sounding frustrated with all my calls asking questions and explanations about the claim. You have taken care of everything, helping me get back on the road to recovery. The family are truly grateful.”
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"I just wanted to send you a short note to thank you very much indeed to our solicitor for managing to settle this for me – it’s really very much appreciated. You did so in a very professional, helpful and efficient manner."