WHAT THE EXPERTS SAY
"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."
Chambers and Partners (2014)
Sandos San Blas Hotel Reserva Ambiental, Tenerife, Spain
Irwin Mitchell is concerned for holidaymakers staying at the Sandos San Blas Hotel Reserva Ambiental, Tenerife, in Spain after reading complaints following holidays taken in late December 2011 and January 2012.
Reports have suggested that holidaymakers are returning from their holidays incredibly disappointed. One guest has complained about the faulty air-conditioning unit and the fact that the poor drainage in the bathroom often flooded the room. However, more concerning are the complaints relating to the standard of food provided by the hotel.
The food has been described as “appalling” being the “worst selection and quality of food I have ever experienced in a hotel buffet”. It is reported that the food was always served lukewarm and that meats, including fish, chicken and pork, were regularly served undercooked. The fish was reported to be wet and translucent whilst chicken and pork were raw and bloody in the centre. Serving such meats undercooked can result in serious cases of food poisoning.
Other meals tended to be pasta dishes and stews which were believed to be recycled dishes made up from leftover food. Turkey was served up on six evenings after the Christmas dinners which suggests that old food was being re-used in new dishes.
The expert international travel litigation team at Irwin Mitchell would like to hear from any guests of this hotel if they have suffered from illness or sustained an injury whilst staying at this hotel.
If you also travelled to this resort and have subsequently suffered from symptoms of gastric illness or sustained an injury, Irwin Mitchell, who specialise in dealing with cases of such nature, would like to hear from you.
For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.
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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."
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