WHAT THE EXPERTS SAY

"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Rex Turtle Beach Hotel, Courland Bay, Tobago

Irwin Mitchell has issued proceedings for 13 holidaymakers who travelled to the Rex Turtle Beach Hotel, Courland Bay, Tobago in November 2010 where they fell ill with serious gastric illnesses.

Holidaymakers have told us that they fell ill with gastric symptoms including diarrhoea and severe stomach cramps as well as vomiting, cold sweats, loss of appetite, nausea, fever, headaches and lethargy. The hotel was described as not living up to its star rating as the food was undercooked, reheated and re-served.

Holidaymakers have reported that there were sewage smells throughout the hotel and public areas were dirty. Pest control was poor with dogs, ants, flies, cockroaches and birds being a real problem at the hotel. The pools were dirty and a number of tiles were rough and jagged.  The pool was not cleaned on a regular basis and holidaymakers report seeing a layer of scum on top of the water.
The hotel rooms were also in poor order with both the electricity and air-conditioning being faulty. The towels that were provided were also dirty.

If you have been affected by gastric illness following a stay at this hotel, you may be able to claim compensation for your ruined holiday and also the pain and suffering caused by the illness.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop 

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