"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Illness at Bodrum Princess Hotel

Irwin Mitchell represented a family of six clients; three adults and 3 children.

On 18 May 2008 the family went on a holiday to the Bodrum Princess Hotel, Turkey in celebration of one of our client's 40 birthday. Unfortunately, within the first week of the holiday, two of the children developed severe diarrhoea, vomiting, and abdominal pains.

The family made numerous quality complaints including the food being undercooked, recycled, and contaminated with flies and other insects. Further, birds were seen landing on the restaurant table, and picking at left over's.

The children were diagnosed with salmonella poisoning on return from holiday.   The tour operator, Thomson, admitted it was liable and the family were awarded nearly £7,500 in damages for the children's illness and their ruined holiday caused by the poor hygiene standards at the hotel.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.


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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop