"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Grand Panorama Hotel (formerly the Seray Forest Hotel), Marmaris, Turkey

Specialist travel lawyers at Irwin Mitchell are concerned to learn of potential problems at the Grand Panorama Hotel in Turkey.

The BBC’s Holiday Hit Squad visited the hotel in an episode aired on BBC1. The Holiday Hit Squad investigated the hygiene at the hotel and found that the levels of bacteria from the bathroom were approximately 5 times the amount they should be.

The Holiday Hit Squad unveiled numerous problems with the hotel kitchen including there being food on the floor, flies around the kitchen and drains and some food being frozen more than once. The fridge was also identified as being insufficiently cold and there were no records to show that food temperatures were monitored. They made reference to a holidaymaker’s review from August 2013 where it is reported that a whole family fell ill with diarrhoea during their stay.

The Holiday Hit Squad returned to the hotel to monitor the progress of the hotel in rectifying the problems, and noted that whilst there were improvements in the kitchen, there were still dead insects and bread crumbs on the floor. The programme made reference to the kitchen and the rest of the hotel being deep cleaned, and suggested that the hotel would be deep cleaned whilst it was closed.

If you also travelled to this resort and have subsequently suffered from illness, Irwin Mitchell, who specialise in dealing with cases of such nature, would like to hear from you.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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