WHAT THE EXPERTS SAY

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Chambers and Partners (2014)

Maya World Hotel, 2016

We're concerned to learn about guests falling ill with gastric symptoms while on holiday at the Maya World Hotel, Turkey in August 2016.

Our International Personal Injury team have been contacted by a couple who had booked a holiday to Maya World, Turkey as a birthday present. The holiday was intended to be a celebration of a special occasion however the couple report that it was quickly ruined when one of them began suffering with symptoms of gastric illness whilst on holiday, including a high temperature, nausea, stomach cramps, diarrhoea and headaches. Irwin Mitchell are concerned to note that the holidaymaker has reported that they continue to suffer with many of these symptoms.

The couple have advised that they noted a number of concerning hygiene failings, including that on occasion food was served lukewarm and that at times there were flies on the food. The couple also noted that that the crockery was sometimes dirty and that periodically old buffet food was topped up with new food.

The couple report that they believe they can pinpoint the cause of the illness to undercooked beef that was raw in the middle. The couple have also advised that they noticed that the hotel itself was unclean, for example at times plates containing half-eaten food were left around the hotel.

Gastric symptoms can range from mild diarrhoea to abdominal cramps and blood in stools. Having significant experience in assisting those unfortunate enough to contract gastric illness, we know first-hand the potential long term conditions that can be associated with it, such as irritable bowel syndrome (IBS).

If you also travelled to the Maya World Hotel, Turkey and subsequently suffered symptoms of illness, we'd like to hear from you. We specialise in dealing with cases of this nature and could help you claim compensation.

For more advice on making a holiday illness claim, contact Irwin Mitchell on 0800 056 0066 or complete our enquiry form and we will call you back.


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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop 

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