"The team at Irwin Mitchell has a ‘pre-eminent reputation’ for travel personal injury work"

Legal 500 (2016)

Surmeli Efes Hotel, Turkish Aegean Coast, Turkey

The specialist International Travel Litigation Team here at Irwin Mitchell are concerned for holidaymakers after reading reports of gastric illness, suspected to be food poisoning, at the Surmeli Efes Hotel along the Turkish Aegean Coast in Turkey. Most recent reports relate to holidays taken in March 2012. 

Worryingly, it is not the first time our concerns have been raised in relation to this hotel. Guests who travelled to the hotel during August 2010 also returned with nothing but bad memories, along with a variety of gastric symptoms. One report stated that there was a bad smell in the room, but the room was dark on their arrival so they went straight to bed. Upon waking, they discovered that the smell was actually that of dry vomit which was on the floor and walls.

There were also reports that many suffering guests staying at the hotel were treated by the resort doctor with an IV drip in an attempt to rehydrate their bodies.
More recently, holidaymakers staying at the hotel in March 2012 have reported how, after eating a bland diet of chicken and rice all week, they began to feel ill. They then began to shiver and experienced symptoms of severe diarrhoea. Symptoms of food poisoning often include stomach cramps, diarrhoea, vomiting and lethargy and can often be caused due to a breakdown in food hygiene and handling procedures.  

It has also been reported how the holidaymakers travelled to the hotel expecting to relax in one of the three luxurious pools. Upon their arrival, all three pools were closed due to the hotel not being in peak season, something they were not told about before travelling.  

If you also travelled to this resort and have subsequently suffered from symptoms of gastric illness or sustained an injury, Irwin Mitchell, who specialise in dealing with cases of such nature, would like to hear from you if you. 

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop