"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Poor conditions at St Lucia hotel lead to fractured pelvis for holidaymaker

In October 2008, Mrs C, her Husband and some friends went on Virgin holiday to the Sandals resorts in St Lucia to celebrate a wedding.  Part of the appeal of the booking was that Mr and Mrs C could use the facilities in all 3 Sandals resorts in St Lucia.  Mr and Mrs C were staying at the Grande St Lucian and on the evening of 8 October 2008, they took the complimentary mini bus to the Regency Hotel in the St Luc resort.  They were going for a meal at the Kimonos Restaurant and in order to reach the restaurant Mrs C had to descend a flight of tiled steps.  The steps were outside and lighting conditions were poor.  It has been raining that evening and the steps were wet.  As Mrs C descended the first flight of steps she slipped and fell.  As she fell she reached out for a handrail to hold on to, but there was no handrail available.

Following the accident, Mr and Mrs C noted with amazement that there was a sign at the bottom of the first flight of steps that read “Stairs slippery when wet – please use handrails”.

As a result of the fall, Mrs C sustained a fracture to her pelvis as well as cuts and bruises.  She continues to suffer with pain as a result of the fracture and will need pain injections for the next few years.

A Letter of Claim was submitted to Virgin.  Despite disclosing photographs to them of the sign advising guests to use the handrail and steps proving that there was no handrail, Virgin’s Solicitors have denied liability for the accident.  We have now issued formal proceedings against Virgin and intend to pursue this matter to a trial if necessary.

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